FAQ

FAQ

Why can't I log in? And can't use the function of the website normally?
Please make sure that the cookies of browsers are not banned and JavaScript is open to guarantee the normal use of the website and the normal login of users.
Why is there no sound on the videos?
Some browsers turn off the sound for some reason, please turn it on manually.
We recommend using chrome and safari.
Buffering and loading keeps the video stopped, why?
As for Streaming, we have been working hard to make people to play the video smoothly.
If there are buffering and stopping, please change the network connection or period, and try again.
If the problem is still not solved, please contact us.
Some videos can choose subtitles, some can't, why?
As for subtitles, not all videos on the website have subtitles, but it is our goal to make videos matched with subtitles.
We can not support all devices on the market, so very few old devices will have the problem with subtitle display.
In the process of projecting, subtitles can not be displayed at present, which is also one of the problems that we keenly hope to deal with.
I have some movie/tv requests. Can you get my requirements?
As for a movie/TV show request, we are always willing to fulfill users’ requests, because it also better improves the website.
When faced with too many requests from users, we always adhere to the principle of sequential completion.
In general, the request for a movie will be faster than that for a TV play.
I am worried about my personal information, is it safe here?
As for security and privacy, we do not provide services in the form of p2p, which means that users do not upload any data, nor do we collect any information other than user registration.
Even if the data needed to be recorded is only recorded in the cookie of your local browser.
In addition, your ISP provider has no right to impose a fine on you, but it may prohibit you from visiting our website again.
The new movie or TV shows 'XXX', when will it release on your site?
You can check the release date of movies or TV shows on IMDB.
If the movie or TV show has good quality, we will upload it to website when the HD version of the movie is released.
I want to cast video to my TV. What should I do?
About casting, If you have an Airplay or Chromecast device, a 'cast' icon will display on the videoplayer when your device is connected to the same WIFI.
1. For Windows and Android devices, we recommend using Chrome browser and chromecast.
2. For Apple devices, we recommend using the safari browser with AppleTV.
3. You can also use third-party apps from apple store or Google market to cast screen.
How to become a VIP member?
Please register and verify the mailbox first, because this will protect the interests of users when many problems occur.
Click the "Profile" in "My Account" menu.
Select the option of purchasing VIP, it will automatically jump to the paypal payment page. Payment will be completed according to the instructions of paypal. (If you don't like to use paypal, please click "Pay with credit card" under the paypal login bar.)
I like sports/anime/reality show videos, why are there so few?
As for documentaries, sports, reality shows, and cartoons, we will work hard on developing the aforementioned content, which enriches the content of VIP website.
But please show us your kind understanding and patience, as we need time to prepare high-quality content for you.
If I have some questions and suggestions, How can I contact you?
As for exchange of opinions. Users are welcome to use "Support Ticket" in "My Account" menu.
If you prefer email, please send an email to [email protected].